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Tolunateamen
from United Kingdom
Hi everyone! This is the official account of Toluna for the UK. If you have any questions then I am happy to help. For questions about surveys please contact the helpdesk at https://uk.toluna.com/contactus or click on the 'Contact' button at the bottom of the page.
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Tolunateamen

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monkey7958

The part I find misleading is when I am unsuccessful on a survey and I am redirected to the available survey page I receive a response of ................''Sorry, you didn't match the profile our clients are looking for. To thank you for your participation, you have been entered into our daily Sweepstakes for a chance to win 1,000,000 points''......... at no stage does it state that is provided that I have been active in the community nor does it stipulate for me to refer to the T & Cs so I automatically assume that as I have dedicated my time in trying to complete a survey that I am automatically entered into the prize draw for my effort however it appears that the effort is actually rewarded with a false promise. Again thank you for clarifying it for me 5 hours ago

monkey7958

Good afternoon, thank you for clarifying the the situation, I feel that it should clearly stipulate this when surveys are unsuccessful rather than the standard message of ''Sorry, you didn't match the profile our clients are looking for. To thank you for your participation, you have been entered into our daily Sweepstakes for a chance to win 1,000,000 points'' which is misleading and pretty unfair to those who complete a lot of surveys and believe they have been entered into the draw. Many thanks for your prompt reply and have a wonderful afternoon 5 hours ago

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