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Scorpio70

  1 month ago

survey length

I said earlier that I don't care about the length of a survey, which is true, but I do expect the survey length to sort of match what it says on the survey center. I had a few minute time before lunch so thought I'd do a 7 min survey for 2500 points. A few minutes into the survey it said 'please listen to this 10 min audio file' which is actually 11 minutes. A woman going on and on and on about her new books in an interview. I think this is some sort of advertisement rather than a survey. It was supposed to be about mobile phones but the audio file is an interview about happiness and life in Denmark. Maybe I'm stupid and I didn't understand 'the message' or whatever it was about. You could not skip it or forward it so I really did listen to the entire thing. Instead of 7 min the survey took 14 minutes. Like I said, don't care about length/points but I do think it should be accurate for the time stated. More or less. What do you think?
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Post

michael.aphillips

  28 days ago
Yes Reply
0 comments

Chris563

  1 month ago
I had that one and I just gave up after a while Reply
0 comments

Mark_W

  1 month ago
Doh! Reply
0 comments

dandybramble

  1 month ago
I did that one! There was a tiny bit about Giffgaff towards the end but blink and you would miss it amongst the waffle! Reply
0 comments

Treasure585

  1 month ago
It doesn't bother me that much as i don't take too much notice of the length quoted. If i was to think a survey was a bit pointless i'd just abort but that doesn't happen very often. I'm quite impressed that the survey points seem a bit higher now the numbers been cut. 5,000's 4000's and 3,500's seem quite abundant now. Reply
0 comments

spartan3002

  1 month ago
I had that too , utterly ridiculous . I've also had 3 faulty ones today . Reply
3 comments

E7700514t77

  1 month ago
Yes , i have just done that. For a 2500 point survey i was expecting the clip to be fairly short and not to have to listen through the whole thing. I understand they wanted us to understand the podcast as well as the ad to say whether it was a good match but the points should have reflected that. Reply
1 comments

trevjohn

  1 month ago
Another thing about telephony I received yesterday was quite amusing, not only for their lack of grasp for inequality symbols :)...
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Report: 1 in 5 new telco customers are value-destroyers
May 24, 2022
Data solutions expert, Sagacity, has revealed that >20 per cent of newly acquired telecom customers have a forecasted negative lifetime value and drain around 40 per cent of company profits every year. While the remaining > 80 per cent of new customers turn a profit, Sagacity emphasises their value still varies widely, with the top quartile of customers bringing in over 65 per cent of profits.
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Sagacity warns this is creating a multi-million pound revenue leak and is urging telecoms companies to move away from outdated volume metrics towards more meaningful value-based models.
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To illustrate the benefits of a value-based approach, Sagacity has segmented a typical telecom customer base into four different categories:
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Value-destroyers – These customers have a negative lifetime value, including elements such as high cost to serve, high cost of acquisition, and high churn rate. Often, these are the customers telecoms companies want to avoid and offering cheaper deals is rarely worth it.
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Plodders – Barely above the value-destroyers, these customers don’t spend much, but have a lower churn rate and low cost to serve. However, there is often not much room for upselling – happy with what they have and will continue plodding on with the service.
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Swingers – These customers sit in the middle, but with the right offers they could be persuaded into becoming money-makers. Equally, if not serviced in the right way they have a propensity to churn.
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Money makers – These customers bring in over 65 per cent of profits alone. Long tenures, high monthly spend, open to upgrades and bundle offerings, and with a low cost to serve, these are the kind of customers every telecoms company wants to attract and retain.
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I think on that basis I am classified as a plodder, but in a market of greater than 100% ! ;)).
Reply
1 comments

MissMarmalade

  1 month ago
I agree, the topic and time should be accurate. Reply
1 comments

yvonne7495

  1 month ago
Quite often a survey is flagged as one category and turns out to be quite a different one -that can be annoying or at least i cant see how the subject matter squares with the category it is in Reply
1 comments
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