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duns123

  4 months ago

unable to take surveys
Closed

I can't take any surveys because the links keep sending me to the toluna home page. Toluna said the error happened because of a suspicious IP address Not sure what that means but I've used the same PC for a long time and don't have VPN or add-ons on my browser
Reply

michael.aphillips

  1 month ago
True
0 comments

duns123

  3 months ago
No I still can't take surveys and msged support again
1 comments

TolunaTeamEN

  3 months ago
Hi duns123, I'm sorry to hear about this. Please can you confirm if you've since resolved the matter with our help desk team? They are the ones best equipped to help you with this issue :)
1 comments

rosemary-charles

  4 months ago
Sent toluna a note
0 comments

Geribelle

  4 months ago
This has been happening to me for a few weeks now. I contacted them and got the same response as you. I also haven’t changed anything or been doing anything different.
1 comments

Millburn

  4 months ago
I too keep getting this problem, it gets sorted and comes back; I hope we both get sorted asap, I've just emailed the help desk
0 comments

TheOldDragonsPaul

  4 months ago
Welcome to Toloooona !
0 comments

gljcleeve

  4 months ago
I too had a spell this morning where I tried to do surveys but only got an error page.
0 comments

Mark_W

  4 months ago
Have you emailed the “helpdesk”?
0 comments

yvonne7495

  4 months ago
I have done at least 2 surveys watching videos etc and got no points because at the end it says i am wrong profile
0 comments
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