OpinionMaster's profile

Have you encountered any problems recently while trying to contact Toluna's support department? If so, please let us know in detail- we are doing our best to address any such problems and any information you provide can be very helpful- thank you!

I've also answered lots of surveys and don't always get the points. The first few times I tried using the contact form it didn't work and I just got failed delivery messages sent to my e-mail inbox instead! I did finally get the form to work and received a completely irrelevant standard response after a few days from someone who clearly hadn't read what the problem was. After replying directly to her e-mail I got passed on to someone else, who sorted it out within a few weeks - she did require the original invitation emails though, so it's worth not deleting them until you've definitely got the points. I've just tried contacting them again using the form about missing points for 4 more surveys, so will wait and see what happens this time...

Please use this topic to report and discuss technical problems you have recently encountered on Toluna. Try and be as specific as possible- try and provide as many details as possible, as this makes it easier for us to recreate and solve these problems. Thanks for your input!

i am taking part in surveys and polls but have only had one lot of points added. what is going to happen about this

Pour les anglais je ne siais pas ce que ca donne mais pour nosu francais, c'est devenu une grosse "galere".
On ne s'y retrouve plus, pour donner une opinion, c'est la croix et la banniere. Impossible de faire monter le compter au niveau des point. Pour avoir acces au nombre de point, c'est devenu tres tres tres long. Bresf au bout de plusieurs annees de presence sur le site je crois que je vais aller voir ailleurs....

When i complete surveys, you don't reward me with points. And every time you send me an email to complete a survey you cut me off saying i dont qualify when you know my personal details!!