Have you encountered any problems recently while trying to contact Toluna's support department? If so, please let us know in detail- we are doing our best to address any such problems and any information you provide can be very helpful- thank you!

I've also answered lots of surveys and don't always get the points. The first few times I tried using the contact form it didn't work and I just got failed delivery messages sent to my e-mail inbox instead! I did finally get the form to work and received a completely irrelevant standard response after a few days from someone who clearly hadn't read what the problem was. After replying directly to her e-mail I got passed on to someone else, who sorted it out within a few weeks - she did require the original invitation emails though, so it's worth not deleting them until you've definitely got the points. I've just tried contacting them again using the form about missing points for 4 more surveys, so will wait and see what happens this time...