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Help

Toluna Overview

Member status- my account and profile settings

Creating polls and opinions

Polls- options and settings

Opinions- options and settings

Points and rewards

Taking part in surveys

Product tests

Exporting Toluna widgets

Inviting friends to Toluna

Contacting Toluna & support

Toluna Overview

What is the Toluna Community?: Toluna is an online community dedicated to making your voice heard! Express yourself through the use of Toluna's polls, opinions and reviews; let other people know what you think, and find out if they think the same by including your polls in your own personal blog.
How do I become a member?: To sign up for Toluna simply click on "Register". You will be asked to provide some basic information during your account creation, as well as some information about yourself in order to participate in product tests and to take part in our surveys. After you sign up you will be sent a confirmation email in order to finalize your registration.
Is registration free?: Registration for Toluna is entirely free- you will not be asked for any payment. On the contrary, it is you who earns points that can be exchanged for vouchers by taking part in our surveys.
Why should I become a Toluna member?: A: Becoming a member lets you take part in surveys and product tests; it also allows you to create your own polls and opinion topics, you can accumulate points and could win up to £2,000 in our incredible monthly draw!

Member status- my account and profile settings

How do I change my email address and password?: Changing your password or email address: login, then from the "You" menu select "Your account"; from the right side menu select "Login information". Enter your new email address and/or password and then click submit.
What is done with the information I submit to Toluna?: The file of Toluna members is declared to the French National Council of Information & Freedoms (CNIL). Toluna undertakes not to distribute any of your personal information to any third-party. As part of the tests of products and services, Toluna will carry out marketing studies; these will never refer to your named or personal data. They will consist only of overall results based on compiling the questionnaires returned by the testers. In accordance with the law, you in any case have the right of access and correction of your personal data, which you can exercise at Toluna SAS 214 Place Marie-Jeanne Bassot 92300 Levallois-Perret
How can I edit my personal information?: Editing your personal information: login, then from the "You" menu select "Your account"; from the right side menu select "Personal information", make the necessary changes and then click submit.
How can I set my personal language, poll and opinion preferences?: From the navigation menu, select "My account", then select "Preferences for polls and opinions" from the menu on the left. You can now set your language preferences- since we have polls in many different languages, you can limit the ones which are displayed on your computer to the languages you speak. Please note that the language filter does not change the site's language or limit you from creating polls in other languages. Your language preferences can also be changed by clicking the language filter on the upper right corner of your screen. You can also choose not to see polls you have already voted on as well as opinion topics you have already commented on.
How can I terminate my account?: To terminate your account you must first login, then from the "You" menu select "Your account"; from the left side menu select "Personal information". At the bottom of the page you will find the "Cancel your account" link. You will then be asked to confirm your account termination.

Creating polls and opinions

What kind of content can I create on Toluna?: There are two types of content you can create on Toluna: polls and opinions. Polls are closed questions with a predetermined number of possible answers. Opinions are meant for use when you wish to discuss a topic in an open fashion. Other members can leave their own opinion and feedback regarding your opinion topic.
Do I have to be a registered member to create polls and opinions?: Yes; registration is required in order to create new content.
Are there any content restrictions?: Users are responsible for their actions and the content they place on the site. Inappropriate or offensive polls can be flagged by other members and will be subject to deletion by the site moderators. Inappropriate material includes any remarks of a xenophobic, racist, pornographic or defamatory nature.
Do I have to choose a category and enter tags for my polls and opinions?: A category and sub category must be chosen; tags are optional. However, we strongly recommend the use of tags; this allows other users with similar interests to find and participate in your polls and opinions.
Is there a limit to the number of polls and opinions I can create?: No, there is no limit at this time; in fact, the more content you create, the more points you can earn.

Polls- options and settings

How do I create a poll?: Polls can be created on the home page by using the embedded poll/opinion creation wizard, or by clicking "Create a poll" in the "Polls" menu.
What are private polls?: Private polls are not displayed on toluna.com; they are intended for external use only.
What does the auto-scroll text function do?: Auto scroll: selecting this option will cause text that is longer than the poll's width to scroll; otherwise, the text will be broken into several lines (this setting only works if the poll is exported to an external site).
Can I customize my poll's size and layout?: Customizing polls: you can modify the poll widget's size for use on external sites; when creating your poll simply enter the desired width and height under the preview widget. Additional customization options will be available in the near future.
Can I limit voting on my polls to registered members only?: Yes; when you create your poll select the "Only registered users can vote" option. Selecting this option means your poll's results will be more detailed and better demographic information will be available.
Can I add an image to a poll?: Adding an image: when you create a poll you can upload an image which will be used as the poll's background. It is recommended that the image size be 95X95 pixels; the file must be smaller than 1MB.
Can users select more than one answer to a poll question?: Yes! Simply select "Multiple Answers" when creating your poll.
Blocking repeat voters: There are 2 ways you can block repeat voters; by IP or by use of cookies. The default option is block by cookie; we recommend the use of this option, since it provides an effective solution for users who are behind a firewall, such as company employees or university students.
What does the "skip sign-in option for voters" option do?: When non registered users vote on a poll on Toluna.com they are prompted to register within the widget. This stage can be skipped by selecting the "skip sign-in option for voters" during the poll creation process.
How can I view poll results in detail?: Simply click on the poll question; you will be redirected to a detailed breakdown of the poll results.
Some polls only display results and cannot be voted on- why?: The poll may have expired, or you may have already voted on it (some polls are limited to one vote per user).
Is there a limit to the number of answers for each poll?: There is no limit; however, we recommend keeping the number of answers to a minimum.
How can I view the polls I've created?: From the "You" menu select "Your public profile"; here you will be able to view all the content you created.

Opinions- options and settings

What is an opinion?: Opinions are meant for use when you wish to discuss a topic in an open fashion. Other members can leave their own opinion and feedback regarding your opinion topic.
How do I create an opinion?: Opinions can be created on the home page by using the embedded poll/opinion creation wizard, or by clicking "Create an opinion" in the "Opinions" menu.
Will I earn points for my opinion?: Yes; if your opinion is 80 words or longer, you will earn 100 points.
Can I copy an opinion from another member or another source?: This is strictly forbidden. The content of the opinion you leave is strictly personal; in no case whatsoever can your opinion come from another member or website. If we determine that a member has copied opinions from other sources, their account will be subject to cancellation and their points will be forfeit.
Can I customize my opinion topic's size and layout?: Yes but it will take effect ONLY if you are going to publish your opinion on a blog or web site. If the opinion stays on our site it will be displayed in a fixed size. You can only modify the opinion widget's width. There are 3 preset widths as well as a custom width which can be select under the preview widget. You can also select the number of opinions you want to display; additional customization options will be available in the near future.
Can I add an image to an opinion topic?: Yes; when you create an opinion you can upload an image or add a link to an online image; it is recommended that the image size be 95X95 pixels; the file must be smaller than 1MB.
Can an opinion topic be private?: No, all opinion topics, including those exported to external blogs and sites, are displayed on toluna.com
Topics and topic descriptions: We recommend the use of objective topics and descriptions in order not to influence other member's feedback opinions.
Rating an opinion topic: Ratings are not always relevant; they are intended for use with opnions, when the topic is product or service.
Can I set a minimum length for opinions left on the topic I created?: Yes; the minimum length is set during the opinion topic creation process; the default minimum length is 20 words, but you can select 20,40,60,80,100 words or no minimum.
Adding your opinion to an existing topic: You can add your opinion to en existing topic by clicking on the topic; this will redirect you to the opinion page where you can add your own opinion. You can also type your opinion directly into the opinion widget.
Opinions' relevance: When you go to an opinion page, you can browse the opinions other members have added to the topic; you can also rate their usefulness.
How can I view the opinions I've created?: From the "You" menu select "Your public profile"; here you will be able to view all the content you created.

Points and rewards

What are Toluna points?: Points are virtual money; you gain points by answering sponsored polls, posting 80+ word opinions, and by participating in surveys. You can then convert your points into vouchers or prize draw tickets.
Do points have to be used within a certain time limit?: Yes. When points are credited to your account they have a validity of two years. If after this period the points have not been used, they will be automatically deleted from your account.
How can I check my points balance?: Checking your points balance: login, then from the "You" menu select "Your account"; from the right side menu select "Points".
How can I spend my points?: Once logged in spending points is easy. You can access your points balance by going into the "Your Account" section from the "You" menu item. Once you know how many points you have you can visit the "Rewards Partners" section from the "Test and Rewards" menu item; here you can see the full list of rewards available.

Taking part in surveys

What are personal interest surveys and where can I find them?: Your personal interest surveys can be accessed by clicking "You", then "Interest surveys". Personal interest surveys are designed to allow us to better personalize the service we provide you; completing your personal interest surveys means you will receive more and better targeted survey invitations. Interest surveys are divided into three categories: surveys you haven't answered yet, surveys you answered but have since been updated and require your attention, and surveys you haven't answered yet. Each personal interest survey is awarded 300 points, and upon completion of all surveys you will receive a bonus 2000 points.
How can I participate in surveys?: Simply sign up for Toluna and check your mailbox regularly: if a survey matches your profile, you will receive an invitation by email. The more up to date your profile is, the more chances you have of being invited to take part in surveys.
How many points will I earn for my participation?: For each survey you will earn (depending on its length) between 1,000 and 20,000 points.
How often will I be invited to participate in online surveys?: It all depends on your profile, but you will not receive more than 2 invitations per month.
On average, how long does an online survey take?: A survey lasts on average 5 to 15 minutes. We try to ensure that all the surveys are as short and simple as possible.
Will Toluna try to sell me something?: No; under no circumstances will surveys be used to sell or promote a product, nor will you receive any advertising or promotional material.
How long do I have to complete the survey?: Usually you have 7 - 10 days to answer the survey. The email invitation to the survey will let you know how much time you have to answer. After 10 days, an email reminder may be sent to you if you have not replied.
Will Toluna or one its partners have access to my replies?: There is never a direct link between your personal data (name, address) and your survey answers. We have given formal undertakings to the French CNIL and have similarly contracted with our technical partners.

Product tests

Who can sign up for the product tests?: Currently, only UK residents can sign up for product tests.
How can I participate in the product tests?: From the "Test & Rewards" menu, select "Test products".
What does taking part in a product test commit me to?: Very little. You can keep the product you are testing free of charge. In return, Toluna asks you to simply answer a few questions about the product.

Exporting Toluna widgets

What are widgets?: Widgets are commonplace and are used by bloggers, social network users and owners of personal web sites. Widgets are data files that can be embedded into a site's HTML code and are typically displayed in a small viewing pane on the site. They are most often used to display customized or personalized content on a web site, such as to share photos or music recommendations, and of course, polls and opinions!
How do I export a poll or opinion to my blog or site?: Once you've finished creating your poll or opinion, you will receive html code that can be placed directly into your blog or site. You can retrieve the html code at any time by going to the poll/opinion page.

Inviting friends to Toluna

How can I invite friends to join Toluna?: From the "You" menu select "Invite a friend to Toluna". You can then use the form to invite friends directly from your various email accounts.
How many points will I earn for inviting a friend?: Each time you invite a friend and he or she sign up for Toluna your account will be credited 500 points.

Contacting Toluna & support

I've forgotten my password; or my login name, what can I do?: At the top of the home page, click on "Forgot your password/user?"; you will be asked to provide your email address and both your password and user name will be sent to your email.
How can I contact Toluna?: For any questions regarding your account, gift vouchers, surveys or any other subjects, click here to contact us.